United Trust Bank (UTB) the buy to let, bridging finance and development finance lender has launched their new communication hub ‘UTB Secure Chat Hub’ to allow brokers and customers to communicate securely with the bank during mortgage applications.
The new App is available to download from usual App stores, and will allow customers to communicate with the Bank, upload files such as bank statements and payslips, e-sign documents and scan documents for facial recognition ID verification as well as complete security checks to save them both time and inconvenience.
A new update due to be released shortly will also enable introducers to register, refer cases and forward documentation, features central to the Bank’s digital strategy.
The system also delivers a higher degree of data security than email communications.
Buster Tolfree (pictured), commercial director – mortgages at United Trust Bank, said: “This latest fintech development from UTB makes application processing quicker, simpler and more secure for customers, introducers and the Bank and will revolutionise the way we communicate with our mortgage applicants and the way we manage our workflow within the team.
“The system is fast, flexible and very user friendly. Our suite of innovative FinTech features makes several previously onerous tasks quick and simple for customers to complete safely and securely in their own homes.
“Many brokers and lenders have had to change the way they work to overcome the challenges presented by the Covid-19 pandemic. UTB continued to lend throughout the lockdown, sometimes using manual workarounds when digital solutions would have been better.
“Introducing the Secure Chat Hub enables more elements of our application process and communications to become digital. Importantly, this means that we can offer a better, slicker and more efficient application process even before all of the team are working back in the office.
“I’m sure this newest service enhancement will be another welcome addition to our successful #BrokerSummerSupportPackage.”
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source https://commercial-mortgages-broker.co.uk/news/united-trust-bank-launches-new-communication-hub/
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